Frequently Asked Questions
Q1. Can I have a sample order for the relay?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
Q2. What is the lead time for production?
Samples need 3-9 days, while mass production typically takes 2-3 weeks for normal orders.
Q3. Do you have any MOQ limits for relay orders?
We offer low MOQ, and 1pc for sample checking is available.
Q4. How do you ship the goods and how long does it take to arrive?
We usually ship via DHL, UPS, FedEx, or TNT, which takes 3-5 days. Airline and sea shipping options are also available.
Q5. What is the process for placing an order?
First, let us know your requirements. Second, we provide a quote. Third, the customer confirms samples and places a deposit. Finally, we arrange production.
Q6. Is it possible to print a custom logo on the product?
Yes. Please inform us formally before production and confirm the design based on our sample.